服务条款

Effective Date: 20 October 2025

Welcome to Hamey Coffee. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Refund, Resend & Returns Policy.

If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Hamey Coffee operates as an international ecommerce brand headquartered in Phnom Penh, Cambodia.
Our website is hosted on the Shopify platform, which provides the online ecommerce infrastructure that allows us to sell our products and services.

Throughout these Terms, “we,” “us,” and “our” refer to Hamey Coffee.

2. Eligibility & Use of the Website

By using this website, you confirm that:

You are at least 18 years old, or you are using the site under the supervision of a parent or legal guardian
You will not use our website for any unlawful, fraudulent, or unauthorized purpose
You will not attempt to disrupt, damage, or interfere with the website’s security or functionality

We reserve the right to restrict or terminate access to the website for violations of these Terms.

3. Products, Pricing & Availability

All prices are displayed in the currency shown at checkout and are subject to change without notice
Product descriptions, images, and specifications are provided for informational purposes only and may vary slightly from the actual product
We reserve the right to modify, discontinue, or limit quantities of any product at any time

In the event of a pricing, inventory, or product description error, we reserve the right to cancel or adjust affected orders and issue appropriate refunds.

4. Orders & Payment

All orders are subject to acceptance and availability
Payment must be made in full at the time of purchase using the payment methods available at checkout
We do not store or process payment card details directly; payments are handled securely by third-party payment providers

We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud or unauthorized transactions.

5. Shipping & Delivery

Shipping times and delivery estimates vary based on destination and fulfillment location. Estimated delivery times are not guaranteed.

We are not responsible for delays caused by:

Customs inspections or clearance
Carrier or logistics disruptions
Weather conditions or force majeure events

Full details are outlined in our Shipping Policy.

6. Returns, Refunds & Resends

Returns, refunds, and replacements are governed exclusively by our Refund, Resend & Returns Policy, which forms part of these Terms.

By placing an order, you agree to the conditions outlined in that policy, including eligibility requirements, timelines, and documentation standards.

7. User Accounts

Some features of our website may require account creation.

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities conducted under your account

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, designs, and software — is the property of Hamey Coffee or its licensors and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

9. Third-Party Services & Links

Our website may contain links to third-party services or tools. We are not responsible for the content, policies, or practices of any third-party websites or services.

Use of third-party services is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Hamey Coffee shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

This includes, but is not limited to, loss of profits, data, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless Hamey Coffee, its affiliates, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website or services.