Privacy policy
Last Updated: November 13, 2025
Hamey Coffee (“we,” “us,” or “our”) operates this website and online store to provide customers with coffee tools and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
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Full name
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Billing and shipping address
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Email address
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Phone number
Payment Information
Payments are processed securely through third-party payment providers. We do not directly store full payment card details. Payment providers may collect:
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Payment card details
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Transaction confirmation
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Billing information
Account Information
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Username and password
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Account preferences
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Order history
Transaction Information
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Products viewed or purchased
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Cart activity
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Returns and exchanges
Communications
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Customer support inquiries
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Emails and messages sent to us
Device & Usage Information
Collected automatically through cookies and similar technologies:
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IP address
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Browser type
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Device information
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Pages visited
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Referring websites
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Interaction data
2. How We Collect Personal Information
We collect information:
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Directly from you (when you place an order, create an account, or contact us)
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Automatically through cookies, tracking technologies, and analytics tools
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From service providers and partners (such as payment processors and fulfillment partners)
3. How We Use Your Personal Information
We use your information to:
Provide and Fulfill Orders
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Process payments
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Ship products
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Manage returns and refunds
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Provide customer support
Improve Our Services
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Personalize your shopping experience
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Recommend relevant products
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Analyze store performance
Marketing & Advertising
We may use your information to:
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Send promotional emails (you may unsubscribe at any time)
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Show you relevant advertisements on platforms such as Meta (Facebook/Instagram), Google, or other advertising networks
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Measure advertising effectiveness
We may use cookies, pixels, and similar technologies to support advertising and analytics.
Security & Fraud Prevention
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Detect fraudulent transactions
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Protect our website and customers
Legal Compliance
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Comply with applicable laws
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Respond to lawful requests from authorities
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
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Operate and secure the website
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Remember user preferences
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Analyze website traffic
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Deliver relevant advertisements
You may control cookies through your browser settings. Disabling cookies may impact website functionality.
For targeted advertising, you may opt out through:
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Facebook Ad Preferences
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Google Ad Settings
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Your browser privacy controls
5. How We Share Personal Information
We may share your personal information with:
Service Providers
Including:
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Shopify (website hosting and ecommerce infrastructure)
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Payment processors
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Shipping and fulfillment partners
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IT and cloud service providers
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Email marketing platforms
Advertising & Marketing Partners
To provide personalized advertising and measure performance.
Legal Requirements
If required to comply with applicable law, court orders, or governmental requests.
We do not sell personal information for monetary compensation.
6. International Data Transfers
Your personal information may be processed in countries outside your country of residence, including Canada (where Shopify is headquartered) and other countries where our service providers operate.
Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses for transfers outside the European Economic Area or United Kingdom.
7. Data Retention
We retain personal information only as long as necessary to:
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Provide services
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Maintain your account
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
When no longer required, data is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your personal information
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Request data portability
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Object to or restrict certain processing
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Withdraw consent (where processing is based on consent)
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Opt out of targeted advertising
To exercise these rights, contact us at:
We may request verification of identity before fulfilling your request.
We will not discriminate against you for exercising your rights.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.
10. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Hamey Coffee
Phnom Penh, Cambodia